To treat all comments and complaints seriously and to learn from and acknowledge any mistakes as well as ensuring continuous improvement of the service the Burma aid delivers. We will be diligent in resolving your problems and addressing concerns that you may have.
The Burma aid team will always treat you with courtesy and respect, listen and provide a prompt response. Whilst every effort is made to provide an open, accountable and efficient service, sometimes we make mistakes and will take every effort to prevent them from happening again. A complaints process has been set up for people who are dissatisfied about the service or treatment they receive. The Burma aid recognizes that you have the right to complain and to have the complaint investigated as quickly as possible.